Responsibilities

• Process and validate domestic and international payments (BACS, CHAPS, SWIFT, FPS, etc.), ensuring accuracy and timely execution.
• Manage customer accounts, handle inquiries, and coordinate with clients and internal teams to resolve issues efficiently.
• Oversee operational reports, including compensation, overdraft, and clearing reports, taking necessary actions for any discrepancies.
• Administer credit card data, credit limits, and manage manual entries, ensuring correct processing.
• Monitor and manage non-automated payments, sanctions alerts, and reconciliation of bank accounts, ensuring accuracy and compliance.
• Manage the client onboarding process, ensuring accurate entry of customer data and verifying account terms and fixed-term deposits.
• Collaborate across departments, act as a liaison for BS Online-related issues, and provide coverage for colleagues as needed.

Requirements

• Banking Operations & Payments: 1+ year experience in UK banking, specifically in payments (BACS, SWIFT, FPS, Direct Debits, etc.), and handling reconciliations.
• Customer Service & Communication:Strong client management skills, with fluent English (Spanish is a plus), and the ability to handle inquiries efficiently.
• Attention to Detail & Accuracy:High level of precision in data entry, transaction validation, and ensuring compliance with regulations.
• Regulatory & Compliance Knowledge:Understanding of banking regulations, compliance, and risk control, ensuring adherence to industry standards.
• Problem Solving & Adaptability: Quick to adapt to new tasks, resolve operational issues, and proactively identify and solve problems.
• Teamwork & Collaboration: Ability to work well with others, coordinate across departments, and provide support when needed.